Learner Experience
Coordinator

We are recruiting for a talented individual to join a leading apprenticeship training provider to work full time in their learner experience team to support the onboarding and induction of all apprentices for the first 12 weeks of their learner journey. We are looking for an individual who can provide an effective and innovative customer centric experience to all of the students.

Responsibilities:

To ensure that learners are Fully enrolled on to their apprenticeship pathways effectively and efficiently adhering to the administration process.
Be confident to fluently host and lead on learner and employer induction process, issuing all relevant correspondence quickly, accurately, and efficiently.

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• Provide training to learners on how to use education systems such as Cognassist, BKSB, learner management systems.

• To be the first point of contact for learner queries.Be confident with Ofsted and ESFA requirements.

• To work with the scheduling team to ensure all workshop delivery and functional skills workshops are scheduled and dates communicated to both the learner and employer and track the Retention.

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Person Specification:

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Excellent oral and written communication skills with the ability to communicate effectively at all levels.
 

Ability to prioritise, making sound and timely decisions using own initiative to meet tight deadlines.
 

Ability to demonstrate effective organisational skills and apply attention to detail.
 

Excellent IT skills including Microsoft Excel, Word, PowerPoint, and Databases.
 

Knowledge of the Apprenticeship sector.

If you are looking for your next challenge and have knowledge of

the apprenticeship sector this be a could be a great opportunity for you.